At Mr Product Boxes, customer satisfaction remains one of our top priorities. Therefore, we handle every refund request fairly and review each case according to the details of the order. This policy explains our refund terms, eligibility, and customer responsibilities. Please read these terms before placing your order.
Refund Eligibility
We review refund requests when they meet our policy requirements.
You may qualify for a refund if:
- We deliver the wrong product.
- We make a verified printing error.
- We manufacture packaging that differs from the approved artwork.
- We ship an incorrect quantity.
- Your order arrives with significant manufacturing defects.
Our team will review every request before making a final decision.
Non-Refundable Orders
Custom packaging requires personalized production. Therefore, we cannot issue refunds under the following circumstances:
- You approve artwork that contains spelling or design errors.
- You request order cancellation after production begins.
- You change your mind after production starts.
- Minor color variations occur during commercial printing.
- Slight size differences remain within standard manufacturing tolerances.
- You provide incorrect shipping information.
- You submit incorrect artwork or product details.
Reporting an Issue
Please inspect your order as soon as it arrives.
If you notice any issue, contact our support team within 7 business days after delivery.
Please include:
- Order number
- Company name
- Photos of the packaging
- Photos of the shipping carton, if applicable
- Description of the issue
Early communication helps us review your request more quickly.
Refund Review Process
After receiving your request, our team will:
- Review your order details
- Compare the delivered product with the approved artwork
- Examine the submitted photos
- Contact you if additional information becomes necessary
We will share our decision after completing the review.
Replacement Orders
In some situations, a replacement provides a better solution than a refund.
We may offer a replacement when:
- We print incorrect artwork due to our error.
- We manufacture the wrong box style.
- We produce packaging with verified production defects.
- We ship the wrong product.
Our team will discuss the available solution before proceeding.
Color Variation Policy
Printed packaging may show slight color differences compared with digital proofs or computer screens.
Lighting conditions, printing methods, materials, and monitor settings may affect color appearance. Therefore, we cannot approve refund requests based solely on minor color variation.
If your project requires exact brand colors, please provide Pantone (PMS) color references before production begins.
Shipping Damage
If your shipment arrives with visible shipping damage, please:
- Take clear photographs before opening the package.
- Keep the original packaging materials.
- Contact the shipping carrier if necessary.
- Notify Mr Product Boxes immediately.
Our team will review the situation and help determine the appropriate next steps.
Order Cancellation and Refunds
You may request order cancellation before artwork approval and before production begins.
If we approve your cancellation before production starts, we will process any eligible refund according to the payment method you used.
However, once production begins, we cannot issue a refund because we have already started manufacturing your custom packaging.
Refund Method
If we approve your refund request, we will issue the refund through the original payment method whenever possible.
Processing time may vary depending on:
- Your bank
- Credit card provider
- Payment service
- Financial institution
Customer Responsibility
Customers should:
- Review artwork carefully before approval
- Verify order details before payment
- Inspect deliveries upon arrival
- Report problems within the required time
- Provide accurate shipping and billing information
These steps help us resolve concerns quickly and fairly.
Policy Updates
Mr Product Boxes may update this Refund Policy when business requirements or operating procedures change.
Any updated version will appear on this page with immediate effect.
Contact Us Now!
If you have questions about refunds, replacements, or order concerns, the Mr Product Boxes support team is ready to assist you.
Contact us at info@mrproductboxes.com with your order number and a detailed explanation of your concern. We will review your request and respond as quickly as possible.